Refund & Returns Policy
Thank you so much for your purchase from Melrose Magic Candles. If you are not 100% satisfied with your purchase we are here to help!
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If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
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To be eligible for a return, your item must be:
Purchased within the last 30 days
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In the same condition that you received it
In the original packaging
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To receive a return please contact us by email:
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Shipping charges incurred in connection with the return of a product are non-refundable and are the responsibility of the customer.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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When your return is approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed.
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Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
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If you are approved, you will be provided with a return label. Once the products have been delivered to us, your refund will be processed.
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Late or Missing Refunds
If you haven’t received a refund yet:
First check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Exchanges.
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If you need to exchange it for the same item:
Please notify us at melrosemagiccandle@gmail.com
Include photos of the damage or issue with your item
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However, we all are aware that sometimes that packages in transit can often take some hits.
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Our packages are sent via USPS Priority Mail, they are insured. However we are not responsible for USPS handling of packages, If you received a damage package or item, please contact us immediately and we will file a claim with USPS to get reimbursed for the shipping and damages.
Please follow steps below to help us resolve your concerns
Take photos showing the extent of the damage
Email proof of damage to melrosemagiccandles@gmail.com with your order number
Lost or Stolen Packages
We are not responsible for packages that have been marked as delivered but has appeared or has actually been stolen.
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If you believe you package has either been lost or stolen, please contact us within 48 hours of the delivery confirmation but did not receive the package.
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If you have any additional questions or concerns, please contact us at melrosemagiccandles@gmail.com. Thank you!